Data Privacy Policy

Introduction

unitpronovaes SARL ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unitpronovaes.pro or use our restaurant analytics services.

As a data controller established in Luxembourg, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

Data Controller Information

The data controller for your personal information is:

• Company: unitpronovaes SARL
• Registration Number: RCSB624185
• VAT Number: LU62857419
• Address: Place d'Armes 109, 4499 Esch-sur-Alzette, Luxembourg
• Email: privacy@unitpronovaes.pro
• Phone: +352 26846293

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you use our website and services. The data we collect includes:

Information You Provide

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Business Information: Restaurant name, business details, and operational data when you engage our analytics services
• Communication Data: Messages, enquiries, and feedback you send to us through our contact forms or email
• Service Data: Information related to our analytics services, including menu data, sales information, and performance metrics

Automatically Collected Information

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies
• Analytics Data: Website performance metrics and user interaction data

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide and improve our services:

Service Provision

• Providing restaurant menu analytics and consulting services
• Responding to your enquiries and communications
• Processing and fulfilling service requests
• Delivering reports and recommendations

Business Operations

• Managing client relationships and accounts
• Improving our services and developing new offerings
• Conducting market research and analysis
• Ensuring the security and functionality of our website

Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and interests
• Preventing fraud and ensuring data security
• Maintaining business records as required by law

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: When processing is necessary to perform our services or enter into a contract with you
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
• Legal Obligation: When we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our clients or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on:

• Service Data: Retained for the duration of our business relationship and up to 7 years after for business records
• Contact Information: Retained until you request deletion or withdraw consent, subject to legal requirements
• Website Data: Analytics data is typically retained for 26 months, cookies according to their specified lifetime
• Legal Documentation: Retained as required by Luxembourg and EU law

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@unitpronovaes.pro or +352 26846293. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection principles
• Incident response and breach notification procedures

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

• Privacy Email: privacy@unitpronovaes.pro
• General Contact: contact@unitpronovaes.pro
• Phone: +352 26846293
• Address: unitpronovaes SARL, Place d'Armes 109, 4499 Esch-sur-Alzette, Luxembourg

We are committed to addressing your privacy concerns and will respond to your enquiries promptly and professionally.